Terms and conditions
Welcome to AUGUSTE REYMOND’s website on www.augustereymond.ch and www.a-reymond.com (“Website”), which is operated by AUGUSTE REYMOND SA, Zihlstrasse 50, 2560 Nidau, Switzerland (“AUGUSTE REYMOND”, “we”, “us”, “our”).
1.1 Purpose of the Website
All information and materials presented on the Website are solely for the purpose of providing general information on, and promoting products and services of AUGUSTE REYMOND for user’s personal use. Such information and materials do however not constitute offers for products or services of AUGUSTE REYMOND or retailers or other third parties, neither does such information or materials constitute advice or instructions on the use of products or services provided by AUGUSTE REYMOND.
The Website may contain information and materials on AUGUSTE REYMOND’s worldwide products and services, not all of which are available in every location. A reference to a AUGUSTE REYMOND will be available in your location.
1.2 Intellectual Property
The Website to its fullest extent including information, text, images, photographs, audio and video clips, files and other digital content, designs, graphics, logos, symbols, names, trademarks, products and corporate designations as well as all software contained in the Website and their selection and arrangement (all together “Website Content”) are subject to legal protection, in particular copyright, trademark and design rights held by AUGUSTE REYMOND, its affiliates, subsidiaries and partners, which reserve all rights on the Website Content.
Website Content may not be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, sold or otherwise exploited in any form or by any means, in whole or in part, without AUGUSTE REYMOND’s prior written permission.
1.3 Personal User License
1.4 Exclusion of Warranty and Liability
The information and materials contained on the Website are provided “as is” and “as available”. AUGUSTE REYMOND makes no representations or warranties of any kind, either express or implied, with respect to the materials, information or functionality contained in the Website, including but not limited to warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, AUGUSTE REYMOND does not warrant the accuracy, timeliness, completeness, reliability or availability of the Website or the information or results obtained from use of the Website, or that the Website is virus-free or error-free.
To the fullest extent permitted by law, in no event shall AUGUSTE REYMOND, its affiliates or subsidiaries or any of its directors, employees or agents have any liability whatsoever to any person for any direct or indirect loss, liability, cost, claim, expense or damage of any kind, whether in contract or in tort, including negligence, or otherwise, arising out of or related to the use of all or part of the Website, even if AUGUSTE REYMOND has been advised of the possibility of the same.
1.5 Links to other websites
The Website may contain third party content or links to third party websites. These content and links are provided solely for your convenience and information. AUGUSTE REYMOND has no control over, does not assume any responsibility for and does not make any warranties or representations as to, any third party content or websites, including but not limited to, the accuracy, subject matter, quality or timeliness. AUGUSTE REYMOND shall have no liability for third party content or websites or websites linking to or framing the Website.
1.6 Cookies, Privacy and Data Protection
2. Sales conditions – online store
These are the Sales Conditions of AUGUSTE REYMOND SA, Zihlstrasse 50, 2560 Nidau, Switzerland (“AUGUSTE REYMOND”, “we”, “us”, “our”).
These Sales Conditions apply to the sale of products on www.augustereymond.ch and www.a-reymond.com (“Website”).
You will be asked to read and accept our terms and conditions each time you place an order. If you do not accept these terms and conditions, you cannot order any products on our Website
By placing an order on this Website, you are confirming us to be of sufficient legal age and legally capable to enter into a contract.
Any order placed through the Website requires the creation of an account. By placing an order on our Website you are offering to purchase a product under thee Sales Conditions.
After placing an order, you will receive an email from us to confirm that we have received it (order acknowledgement). Please note that this does not mean that your order has been accepted by us. Orders are subject to the acceptance by us and availability of the ordered products.
We reserve the right to collect additional information related to your identity and credit checks.
We reserve the right to refuse or cancel any order for any reason and no order will be accepted until payment is received in full.
Our acceptance of your order will only take place when we send you a confirmation email (invoice), at which point a contract is formed between you and us.
All Prices are shown either in CHF, EURO or USD depending on your personal location or the shipping address.
Prices in CHF and EURO are incl. VAT and shipping costs.
Prices in USD are excl. VAT, excl. customs and duties.
You agree to pay in full the prices for any purchases you make according our payment method. You agree to pay all applicable taxes if there is any.
We may change the prices on the Website at any time and without prior written notice. (not applicable to prices confirmed by us in our order confirmation).
If you are interested in purchasing a product which is not available in our online shop, please contact us directly email@example.com.
2.4 Delivery & Shipping
Estimated delivery times are specified in the checkout process and confirmed in the order confirmation.
If we cannot deliver within the estimated delivery time, we will write you to propose a new delivery date.
To check whether a shipment to your country is available, check if your country is available on the list provided on the Website.
Shipping costs are free of charge, except for countries with prices in USD (section 2.3). For costs related to duties and customs, please refer to below section.
2.5 Customs & Duties and insurance
All orders in CHF or EUR are fully insured against loss, theft or damage.
Furthermore, we ship those orders with duties and taxes paid (DDP) so that there will be no further costs to you.
All orders in USD get shipped fully insured against loss, theft or damage.
We ship those orders without duties and taxes paid (DAP) so that there might be further costs to you.
2.6 Transfer of ownership and risk
You will be responsible for the product from the time it has been delivered to the address you gave us in your order. This means that you will be responsible for damage caused to the products, whether this is by use, storage or handling of the products. The risks associated with the return of a product, whatever the reason, lies with you.
Subject to certain exceptions, if for any reason you are not satisfied with your order made on our online shop, you may exercise your right to return us the purchased product within fourteen (14) days after receiving the product.
To return the purchased product, please contact us immediately by email at firstname.lastname@example.org. and inform us about your decision to cancel this contract through clear statement.
Our AUGUSTE REYMOND Customer Service representative will contact you as soon as possible to provide you with the necessary return instructions. If you do not get a reply from us in the following five (5) days, please contact us immediately by phone +41 32 487 42 46.
All products must be returned with the original receipt, in a new and unused state, in perfect condition, with its warranty card, watch box, all its accessories and all original shipping papers and packaging. Protective materials must be in place and identification tags and stickers must be attached to the product.
Watch bracelet that have been adjusted at your request must be returned in the original condition, with the exact same number of links.
AUGUSTE REYMOND reserves the right to refuse your return if the product shows signs of wear, or has been used or altered from its original condition in any way, or if the 14 day return authorization has passed.
Please note that shipping costs will be at your expense. Any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded.
All returns will be subject to strict Quality Control by AUGUSTE REYMOND. If the return is not in compliance with our requirements, AUGUSTE REYMOND reserves the right to refuse the return or to reduce the amount of the applicable refund.
If everything is in order, AUGUSTE REYMOND will transfer you the paid amount back. If taxes were excluded, we cannot pay back these taxes to you.
We may change these Sales Conditions at any time, without notice to you. Such changes are effective when they are posted to this Website.
If you have any questions about these Terms and Conditions, please do not hesitate to contact
AUGUSTE REYMOND SA
Zihlstrasse 50 2560 Nidau
September 1st, 2021.